Shipping policy

Shipping Policy

Cutie Cute Home

Shipping Locations

We currently ship to Canada and the United States.

 

Processing Time 

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Once shipped, you will receive a confirmation email with tracking information.

During high-demand periods, processing times may extend slightly.

 

Shipping Rates & Estimated Delivery

Canada

  • Shipping rates are calculated at checkout based on location and package weight

  • Estimated delivery: 3–10 business days

  • Free shipping on orders over $250 CAD

United States

  • Shipping rates are calculated at checkout based on location and package weight

  • Estimated delivery: 7–15 business days

  • Prices are displayed in USD for U.S. customers

Delivery times are estimates and not guaranteed.

 

U.S. Customs & Duties

Orders shipped to the United States may be subject to import duties, taxes, or customs fees imposed by U.S. Customs and Border Protection.

  • These charges are the responsibility of the recipient

  • They are not included in your order total

  • We cannot estimate or control these charges

Most orders under $800 USD qualify under the de minimis threshold; however, customs decisions are at the discretion of U.S. authorities.

Refusal to pay customs duties may result in the package being returned or abandoned. In such cases, original shipping costs and any return fees will be deducted from any eligible refund.

 

Tracking

All shipments include tracking. Once your order ships, you will receive tracking details via email.

Customers are responsible for monitoring tracking updates and ensuring availability for delivery.

 

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.

If a package is returned due to an incorrect address, additional shipping charges will apply for reshipment.

 

Lost or Damaged Packages

If your package arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the outer box, inner packaging, and damaged items

  • Retain all original packaging materials

Failure to provide documentation may result in denial of the claim.

For packages marked as delivered by the carrier, we are not responsible for theft or loss after delivery confirmation. Customers are encouraged to ensure a secure delivery location.

We will assist in filing carrier claims where applicable.

 

Contact

For shipping inquiries:
cutiecutehomestore@gmail.com