Return & Refund Policy

At Cutie Cute Home, we take pride in carefully packaging and shipping every order. Please review our return policy below.

Returns

We offer a 14-day return window from the date your order is delivered.

To be eligible for a return:

• Items must be unused and in original condition

• Items must be in original packaging

• Proof of purchase is required

• All components must be included

Returns must be requested before sending any item back. Unauthorized returns will not be accepted.

To request a return, contact us at:
cutiecutehomestore@gmail.com

Approved returns must be shipped to:

Cutie Cute Home
1111-720 Wonderland Rd N
London, ON
Canada

Return Shipping

Customers are responsible for return shipping costs unless the item was defective or sent incorrectly.

We recommend using a tracked shipping service. We are not responsible for items lost or damaged during return transit.

Original shipping fees are non-refundable.

Fragile Items

Many of our products, including coffee sets and décor pieces, are fragile.

If your item arrives damaged:

• Contact us within 48 hours of delivery

• Provide clear photos of the product and packaging

• Keep all original packaging materials

Failure to provide photo evidence may result in denial of the claim.

Damage caused after delivery, improper handling, or misuse is not eligible for refund or replacement.

Non-Returnable Items

We do not accept returns on:

• Sale items

• Gift cards

• Personalized or custom products

• Used items

Exchanges

We do not offer direct exchanges. To obtain a different item, please return the original item (if eligible) and place a new order.

Refunds

Once your return is received and inspected, we will notify you of approval status.

If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your financial institution.

If more than 15 business days have passed after approval, please contact us.